FAQ
Frequently Asked Questions (FAQ)
General Questions
1. What makes your skincare products organic?
Our products are made from certified organic ingredients, free from synthetic chemicals, pesticides, and artificial fragrances. We source responsibly to ensure purity and sustainability.
2. Are your products cruelty-free?
Yes! We never test on animals, and our products are certified cruelty-free.
3. Do you use preservatives in your skincare products?
We use natural, eco-friendly preservatives to ensure product safety without compromising your skin’s health.
4. Are your products vegan?
Many of our products are 100% vegan. Check individual product descriptions for details.
5. Where are your products made? All our skincare is crafted in UK using ethically sourced ingredients from around the world.
6. Is there a money back guarantee? Yes - if you don't see results in 30 days we will refund you your money!
Product & Ingredient Questions
6. Do your products contain artificial fragrances?
No, we only use natural essential oils and botanical extracts for fragrance.
7. Are your products suitable for sensitive skin?
Yes! Our formulas are gentle, with no harsh chemicals. However, we recommend a patch test before full use.
8. Do you offer samples?
Yes, we offer sample sizes of select products. Check our website for availability.
9. How long do your products last?
Our products typically last 6-12 months after opening. Store them in a cool, dry place for best results.
10. Do you use eco-friendly packaging?
Yes, we use recyclable, biodegradable, and sustainable packaging materials whenever possible.
Ordering & Shipping
11. How can I place an order?
You can shop directly on our website. Simply add your favorite items to your cart and proceed to checkout.
12. Do you offer international shipping?
Yes! We ship worldwide. Shipping rates vary by location and are calculated at checkout.
13. How long does shipping take?
Domestic orders typically arrive within 2-3 business working days, while international shipping takes up to 10 business working days, depending on the destination.
14. Can I track my order?
Yes, you’ll receive a tracking number via email once your order is shipped.
15. What if I receive a damaged product?
Please contact us within 48 hours of receiving your order, and we’ll be happy to assist you.
Returns & Refunds
16. What is your return policy?
We accept returns on unopened, unused products within 30 days of purchase. Please check our return policy for details.
17. How do I request a return or exchange?
Email us with your order number, and we’ll guide you through the process.
18. Do you offer refunds?
Refunds are available for returned items in original condition. Shipping fees are non-refundable.
Other Questions
19. Can I get personalized skincare recommendations?
Absolutely! Contact us via email to get in touch with our serum connoisseur to find the best products for your skin type.
20. How can I contact customer support?
You can reach us through our Contact Us page or via email. We’re happy to help!
